Refund policy

In accordance with the law, the consumer has the right to notify LOUH SRL that he renounces his purchase, without penalty and without giving any reason, within 14 days from the day after the day of delivery of the product. This right of renunciation does not apply to professional buyers. 

Within this timeframe, the consumer shall notify his intention to renounce by sending an e-mail to contact.louh@gmail.com. We will let you know the address to which to send the parcel. 

For returns from Belgium, delivery costs will be paid by LOUH SRL. For international returns, you will be responsible for the return shipping costs. LOUH SRL will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. 

You will need to provide us with the parcel tracking number, by email or WhatsApp. Alternatively, you can return items in our office by filling the online contact form in. 

The products must be returned in their original packaging, undamaged, along with all their accessories, as well as the invoice/delivery note/original certificate of authenticity. The Products must not have been worn, damaged, impaired or soiled by the customer, or they will not be taken back. If the returned ring is a ring that has been made to size free of charge, we will deduct from the refunded price the making to size for a fixed amount of 40 Euros. 

Once your return is received and inspected, we will send you an email the same day to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 7 working days. However, we will not be liable for any fee charged by your bank or financial institution in respect of any refund.

According to the Belgian Act on Market Practices and Consumer Protection of 6 April 2010, since the  customisable products sold in person (at the office) are manufactured according to the wishes of the consumer, the latter neither has the right to renounce the purchase (right to withdraw), nor to return or to exchange the products.