Legal Statement

1. Contact Details 

The contact detail for LOUH SRL is: 

Franklin Roosevelt Avenue, 104

1330 Rixensart, Belgium. 

If you have any complaints about this privacy statement, you can contact us by e-mail at or by letter at Rue Franklin Roosevelt, 104. 1330 Belgium, with reference: "LOUH SRL, Privacy statement". 

2. When do we collect information? 

LOUH SRL collects information from you when you register on our site, place an order or register at or newsletter. 

3. What type of personal information do we process and why? 

When you place an order or register on our website, you will be asked to enter your name, email address, mailing address, contact number and other details to help us throughout your order and experience. 

4. What does LOUH SRL use your personal details for? 

 LOUH SRL use your personal details for the following purposes: 

  • To carry out the delivery of products to customers and take care of the after sales (feedback, returns, customer services and repairs) so we can contact the customers back. 
  • To respond to customer service requests and provide information (about offers and events).
  • To administer a contest, promotion or other feature. We also use it for market research, marketing and sales activities ( new collections, special promotions and events). 

5. Do we use cookie's? 

We use cookies in order to provide an optimal service. A cookie is a small file that a site or its service provider transfers to your computer through your web browser (if you allow). The cookie can be retrieved when you visit the same site at a later time. It enable the site to capture and remember certain information.

We are using these cookies in order to:

  • Remember and process the item(s) in your shopping cart;
  • Help us understand your preferences based on your previous visit on the our website in order to improve out service;
  •  Help us compile aggregate data about site traffic and interaction to improve your site experience ans tools in the future.

6. Privacy Right

We respect the privacy rights you have in relation with your personal information: 

  • You have the right to ask us about your personal information we have and ask us to inform you whether or not personal data relating to you have been processed;
  • You have the right to have your personal data corrected and updated if it is incorrect or incomplete;
  • You have the right to have your personal data erased or restricted. If you ask for a restricted use of your personal data, we will still conserve it without using it;
  • You have the right to submit an objection to the processing of your personal data due to specific personal circumstances and direct marketing purposes;
  • You have the right to data portability if automated procedures are used for the processing of your personal data based on your consent or in connection with the performance of an agreement. If you are willing to change of provider, you will be able to transfer your personal data safely. 

7. Third party links 

We do not offer third parties products on our site

8. Sharing of personal details

We do not share your personal details with or disclose in some other way to third parties, except in the way described below: 

During the sale process:

  • Your personal information will be shared with the payment service provider,
  • Your mailing address will be shared with the delivery company. 

Under certain circumstances, we may release your personal information in order to comply with a legal obligation, an order from a regulatory authority or other government agency in order to comply with the law, prevent and combat illegal activities and protect our rights, property or safety.

9. How do we protect the visitor's informations? 

Your personal information is kept behind a secured network and is only accessible by a limited number of persons who have special access right and are required to keep information confidential. 

What concerne the transactions, they are all processed through a gateway provider and are not stored or processed on our servers. 

10. Conservation of your information

We follow the European Regulation on the Management of Personal Data "RGPD":

  • After 3 years of being non-active on our website, we delete all the data of our database or keep it anonymous to make statistics. 
  • Concerning the cookies, we will ask you, every 13 months, your consent to process cookies. 
  • The information we collect in order to do marketing will be kept for a period of 5 years. 
  • The information linked to contracts with our providers or invoices will be kept for a period of 10 years. 

Unless the process of your data is necessary in an actual or potential legal dispute, in which case we will retain your data until the end of the dispute.